Refund policy

RETURN & REFUND POLICY
Last updated: April 12, 2026

1. Scope and Legal Basis

This Return & Refund Policy applies to all purchases made through FjordBites and constitutes an integral part of the terms of sale.

The right of return and refund is governed by applicable legislation, including:
– Norwegian Right of Withdrawal Act (LOV-2014-06-20-27)
– Norwegian Consumer Purchases Act (LOV-2002-06-21-34)
– Directive 2011/83/EU on consumer rights

In the event of conflict between this policy and mandatory law, the statutory provisions shall prevail.

2. Right of Withdrawal (Right to Cancel)

Consumers have the right to withdraw from the contract within 14 days without providing any reason, pursuant to Section 21 of the Norwegian Right of Withdrawal Act.

The withdrawal period begins on the day the customer receives the goods.

To exercise the right of withdrawal, the customer must provide a clear statement to FjordBites within the deadline, cf. Section 20.

3. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to goods:
a) which are not suitable for return due to health protection or hygiene reasons and where the seal has been broken, cf. Section 22(g)
b) which are liable to deteriorate or expire rapidly, cf. Section 22(b)
c) which have been opened, used, or cannot be returned in their original condition

This applies in particular to food and perishable goods.

4. Return Process

In the event of a valid withdrawal:
a) the goods must be returned without undue delay and no later than 14 days after notification, cf. Section 25
b) the goods must be returned in substantially the same condition and quantity

Returns must be sent to the designated return address as agreed with FjordBites.

5. Return Costs

The customer bears the cost of returning the goods unless otherwise agreed, cf. Section 25.

For international returns:
– The customer is responsible for all shipping costs
– The customer is responsible for any customs duties, VAT, and import charges

6. Refunds

Upon a valid return, the purchase amount will be refunded without undue delay and no later than 14 days after receiving notice of withdrawal, cf. Section 24.

FjordBites may withhold the refund until the goods have been received or proof of return has been provided.

Refunds are issued using the same payment method used for the original transaction, unless otherwise agreed.

7. Depreciation

The customer may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, cf. Section 25(3).

8. Complaints (Defects or Non-Conformity)

If the goods are defective, the provisions of the following apply:
– Norwegian Consumer Purchases Act Sections 15–18

The customer must notify FjordBites within a reasonable time after discovering the defect, cf. Section 27.

In the event of a valid complaint, the customer is entitled to:
– repair or replacement
– price reduction or termination
– compensation where applicable

9. Unclaimed or Rejected Shipments

If a shipment:
– is not collected
– is refused
– is returned due to unpaid customs duties or taxes

this shall be considered a breach of contract by the customer, cf. the Norwegian Sale of Goods Act Sections 51–55.

FjordBites reserves the right to:
a) deduct all costs related to return shipping, handling, and fees
b) reduce or refuse any refund

10. Limitation of Liability

FjordBites is not responsible for:
– delays in return shipping
– loss or damage during return transport
– costs imposed by third parties (carriers, customs authorities)

11. Additional Return Conditions (Shopify Alignment)

No fees are charged for processing returns (no “restocking fee”).

Items marked as final sale, promotional items, or custom-made orders cannot be returned, unless otherwise required by mandatory law.

12. Changes

FjordBites reserves the right to amend this policy in accordance with:
– Section 36 of the Norwegian Contracts Act
– applicable consumer protection laws

The updated version will be published on the website.

13. Governing Law and Dispute Resolution

This policy is governed by Norwegian law.

Any disputes shall be resolved amicably where possible. If this is not achieved, disputes shall be settled by Norwegian courts, pursuant to:
– the Norwegian Dispute Act (LOV-2005-06-17-90)

Consumers may also bring complaints before relevant dispute resolution bodies in accordance with EU/EEA regulations.

Contact for Returns and Complaints

Email: sale@fjordbites.com
Address: C/O Regus Flesland Airport, Postboks 9, 5868 Blomsterdalen, Norway

14. Standard Withdrawal Form (Download)

In accordance with Sections 8 and 20 of the Norwegian Right of Withdrawal Act and Directive 2011/83/EU, FjordBites provides a standard withdrawal form for use when exercising the right of withdrawal.

The form can be downloaded here:

Norwegian:
Angreskjema – FjordBites

English:
Withdrawal Form – FjordBites

Spanish:
Withdrawal Form (Spanish) – FjordBites

German:
Widerrufsformular – FjordBites

French:
Withdrawal Form (French) – FjordBites

Italian:
Modulo di Recesso – FjordBites

Portuguese:
Formulário de Desistência – FjordBites