Shipping policy

SHIPPING POLICY (RETNINGSLINJER FOR FRAKT)
Last updated: April 1, 2026

1. Scope and Acceptance

These shipping guidelines constitute an integral part of the terms of sale for goods provided by FjordBites. By placing an order, the customer is deemed to have read, understood, and accepted these terms.

The agreement is governed by applicable legislation, including:
– Norwegian Contracts Act (LOV-1918-05-31-4)
– Norwegian Consumer Purchases Act (LOV-2002-06-21-34), where applicable

2. Dispatch Location and Delivery Information

All goods are shipped from Norway. Delivery is made to the address provided by the customer.

The customer bears full responsibility for the accuracy of delivery information, pursuant to general principles of contract law and Section 2 of the Norwegian Contracts Act.

3. Delivery and Transport

Delivery is carried out by third-party carriers. Estimated delivery times are indicative only and not binding, cf. Section 19 of the Norwegian Consumer Purchases Act.

FjordBites disclaims liability for delays beyond our control, including:
– carrier-related issues
– force majeure (in accordance with general contractual principles)
– customs processing and governmental actions

4. Customs Duties, VAT, and Public Charges

For deliveries outside Norway, shipments may be subject to customs duties, value-added tax (VAT), and other import charges in accordance with the laws of the destination country.

This is governed, among others, by:
– Norwegian Customs Act (LOV-2007-12-21-119)
– Norwegian VAT Act (LOV-2009-06-19-58)
– EU Regulation No. 952/2013 (Union Customs Code)
– Any applicable local tax and duty regulations in the destination country

The following applies:
a) Duties and taxes are determined by the authorities in the destination country
b) Such charges are not included in our prices or shipping costs
c) The customer is solely and fully responsible for payment of all customs, tax, and import-related charges

Carriers or authorities may hold shipments in accordance with Section 4-10 of the Norwegian Customs Act until payment is made.

5. Transfer of Risk and Liability

The risk for the goods transfers to the customer upon delivery to the carrier, unless otherwise required by mandatory law, cf.:
– Section 14 of the Norwegian Consumer Purchases Act (for consumer purchases)
– Section 13 of the Norwegian Sale of Goods Act (LOV-1988-05-13-27) (for commercial purchases)

FjordBites is not liable for loss, damage, or delays occurring after this point.

6. Failure to Clear Customs, Rejection, and Returns

If the customer fails to pay applicable charges, or if the shipment is not collected, refused, or returned, this shall be considered a breach of contract, cf. Sections 51–55 of the Norwegian Sale of Goods Act.

FjordBites reserves the right to:
a) claim compensation for all associated costs, cf. Section 67
b) reduce or refuse any refund
c) offset such costs against any reimbursement

7. Limitation of Liability

FjordBites’ liability is limited to the purchase price of the goods, unless otherwise required by mandatory law, cf. Section 67 of the Norwegian Sale of Goods Act and Section 52 of the Norwegian Consumer Purchases Act.

Indirect losses are not covered, including:
– loss of profit
– consequential damages
– economic losses

8. Force Majeure

FjordBites shall not be liable for failure to perform obligations due to circumstances beyond our control, including but not limited to:
– natural disasters
– war, strikes, or governmental actions
– transportation disruptions

This follows general contractual principles and case law.

9. Changes

FjordBites reserves the right to amend these guidelines without prior notice. The applicable version is the one published on the website at any given time, cf. Section 36 of the Norwegian Contracts Act.

10. Governing Law and Jurisdiction

This agreement is governed by Norwegian law.

Any disputes shall be sought resolved amicably. If this is not successful, disputes shall be settled by Norwegian courts, pursuant to:
– the Norwegian Dispute Act (LOV-2005-06-17-90)
– jurisdiction in FjordBites’ place of business

Consumers retain mandatory rights under the Norwegian Consumer Purchases Act and EU/EEA regulations, including Directive 2011/83/EU on consumer rights.