Shipping policy
SHIPPING POLICY
Last updated: 1 April 2026
1. Scope and acceptance
These guidelines form an integral part of the terms and conditions of sale for goods supplied by FjordBites. By placing an order, the customer is deemed to have read, understood and accepted these terms.
The agreement is governed by applicable legislation, including:
– The Contracts Act (LOV-1918-05-31-4)
– The Consumer Sales Act (LOV-2002-06-21-34), where applicable
2. Place of dispatch and delivery information
All goods are dispatched from Norway. Delivery is made to the address provided by the customer.
The customer bears full responsibility for the accuracy of the delivery details, cf. general principles of contract law and Section 2 of the Contracts Act.
3. Delivery and transport
Delivery is carried out by third-party carriers. Stated delivery times are estimates and are not binding, cf. Section 19 of the Consumer Sales Act.
FjordBites disclaims liability for delays beyond our control, including:
– Circumstances relating to the carrier
– Force majeure (see general principles of contract law)
– Customs clearance and government intervention
4. Customs duties, VAT and government levies
For deliveries outside Norway, consignments may be subject to customs duties, value added tax (VAT) and other import duties in accordance with the applicable legislation in the recipient country.
This is governed, amongst other things, by:
– The Customs Act (LOV-2007-12-21-119)
– The Value Added Tax Act (LOV-2009-06-19-58)
– EU Regulation No. 952/2013 (Union Customs Code)
– Any local tax and duty regulations in the recipient country
The following applies:
a) Duties are determined by the authorities in the recipient country.
b) These duties are not included in our prices or delivery charges.
c) The customer is fully and solely responsible for the payment of all customs duties, taxes and import costs.
The carrier or the authorities may withhold the consignment in accordance with Section 4-10 of the Customs Act until payment has been made.
5. Transfer of risk and liability
Risk in respect of the goods passes to the customer upon handover to the carrier, unless otherwise provided for by mandatory legislation, cf.:
– Section 14 of the Consumer Sales Act (for consumer purchases)
– Section 13 of the Sale of Goods Act (Act No. 1988-05-13-27) (for commercial purchases)
FjordBites shall not be liable for any loss, damage or delays occurring after this point in time.
6. Failure to clear customs, rejection and return
If the customer fails to pay duties, or if the consignment is not collected, is rejected or is returned, this shall be deemed a breach of contract, cf. Sections 51–55 of the Sale of Goods Act.
FjordBites reserves the right to:
a) claim reimbursement for all costs, cf. Section 67 of the Sale of Goods Act
b) reduce or refuse a refund
c) set off costs against any refund
7. Limitation of liability
FjordBites’ liability is limited to the purchase price of the goods, unless otherwise provided for by mandatory legislation, cf. Section 67 of the Sale of Goods Act and Section 52 of the Consumer Sales Act.
Indirect losses are not covered, including:
– Loss of profit
– Consequential damages
– Financial consequences
8. Force majeure
FjordBites shall not be liable for any failure to perform arising from circumstances beyond our control, including, but not limited to:
– Natural disasters
– War, strikes or government measures
– Transport disruptions
This follows from general principles of contract law and case law.
9. Amendments
FjordBites reserves the right to amend these guidelines without notice. The current version is the one published at any given time, cf. Section 36 of the Contracts Act.
10. Governing law and jurisdiction
The agreement is governed by Norwegian law.
Disputes shall be resolved amicably where possible. If this is not successful, the matter shall be settled by the Norwegian courts, cf.:
– The Dispute Act (LOV-2005-06-17-90)
– Jurisdiction in the municipality where FjordBites carries out its business
Consumers are entitled to mandatory rights under the Consumer Sales Act and EU/EEA regulations, including Directive 2011/83/EU on consumer rights.