Terms of service
TERMS AND CONDITIONS
Last updated: 12 April 2026
Master Agreement and Incorporation of Documents
These terms and conditions constitute the master agreement between the customer and FjordBites.
By completing a purchase, including by actively accepting the terms at checkout, the customer confirms that they have read, understood and accepted the following documents as an integral part of the agreement:
– Shipping Policy
– Return & Refund Policy
– Privacy Policy These documents shall be regarded as an integral part of these terms and conditions and shall have the same legal effect as if they were included in full herein, cf. general principles of contract law and Sections 1 and 2 of the Contracts Act.
In the event of any conflict, these terms and conditions shall prevail, unless mandatory legislation provides otherwise.
1. Scope and legal nature of the agreement
These terms and conditions (‘the Terms’) govern all use of FjordBites’ services as well as all purchases made via the online shop. The Terms constitute a legally binding agreement between the customer (‘the Customer’) and FjordBites (‘the Seller’).
The agreement is governed by and shall be interpreted in accordance with:
– The Contracts Act (LOV-1918-05-31-4)
– The Consumer Sales Act (LOV-2002-06-21-34)
– The Sale of Goods Act (LOV-1988-05-13-27)
– The E-Commerce Act (LOV-2003-05-23-35)
– Directive 2011/83/EU on consumer rights
By using the services, the Customer is deemed to have given their express and binding consent to the Terms and Conditions.
2. Identification of the Parties
Seller: FjordBites
Company registration number: 936 454 526
Customer: Any natural or legal person placing an order.
3. Conclusion of the contract and binding effect
The contract is deemed to have been concluded once the Customer has completed the order and received an order confirmation, cf. Sections 1 and 7 of the Contracts Act.
FjordBites reserves the right to reject or cancel orders in the event of:
– obvious errors in pricing or product information
– suspicion of fraud or misuse
– failure to pay or payment authorisation
4. Prices, charges and payment obligation
All prices are quoted in the relevant currency and exclude any customs and import duties, unless otherwise expressly stated.
The Customer is unconditionally liable for fulfilling the payment obligation, cf. Section 2 of the Contracts Act.
Payments are processed via third-party payment providers in accordance with applicable financial regulations.
5. Delivery, transport and transfer of risk
Delivery is made in accordance with FjordBites’ delivery policy.
Risk in the goods passes to the Customer upon actual delivery, cf.:
– Section 14 of the Consumer Sales Act
– Section 13 of the Sale of Goods Act
Delays caused by third parties or circumstances beyond the Seller’s control do not constitute a breach of contract.
6. Customs duties, VAT and import obligations
For international purchases, the Customer is responsible for paying all government duties, including:
– customs duties
– value added tax (VAT)
– import duties
This follows from:
– the Customs Act (LOV-2007-12-21-119)
– The Value Added Tax Act (LOV-2009-06-19-58)
– EU Regulation (EU) No. 952/2013 (Union Customs Code)
Failure to pay may result in the goods being withheld or returned, without any liability on the part of the Seller.
7. Right of withdrawal, returns and breach of contract
The customer has a right of withdrawal in accordance with the Right of Withdrawal Act (LOV-2014-06-20-27), subject to the limitations set out in the Act.
Failure to fulfil the customer’s obligations, including failure to collect or clear goods through customs, is deemed a breach of contract, cf. Sections 51–55 of the Sale of Goods Act.
The Seller reserves the right to claim compensation for financial loss, cf. Section 67 of the Sale of Goods Act.
8. Complaints and defects
In the event of a defect, the provisions of:
– Sections 15–30 of the Consumer Sales Act
A complaint must be made within a reasonable time after the defect was discovered, cf. Section 27.
The seller may choose between rectification or replacement, cf. Section 29.
9. Limitation of Liability
FjordBites’ liability is, to the extent permitted by mandatory legislation, limited to the purchase price of the goods in question.
The seller disclaims liability for:
– indirect losses, cf. Section 67 of the Sale of Goods Act
– loss of profit or consequential damages
– delays or losses caused by third parties
10. Use of the services and misuse
It is prohibited to:
– use the services in contravention of applicable law
– attempt unauthorised access to systems
– misuse payment solutions or identity
Breaches may result in immediate suspension and legal action.
11. Intellectual property rights
All content on the website is protected by copyright and belongs to FjordBites or its licensors, cf. the Copyright Act (LOV-2018-06-15-40).
Any unauthorised use is prohibited and may result in legal sanctions.
12. Privacy and data processing
The processing of personal data is carried out in accordance with:
– GDPR (EU 2016/679)
– The Personal Data Act (LOV-2018-06-15-38)
See the separate privacy policy for details.
13. Force majeure
FjordBites shall not be liable for any failure to perform arising from circumstances beyond our control, including, but not limited to:
– natural disasters
– war, strikes or government measures
– global logistical disruptions
14. Amendments and invalidity
FjordBites reserves the right to amend these Terms and Conditions without prior notice, cf. Section 36 of the Contracts Act.
Should any provision be deemed invalid, this shall not affect the validity of the remaining provisions.
15. Governing Law and Jurisdiction
This Agreement is governed by Norwegian law.
Any dispute shall, unless otherwise provided by mandatory consumer protection legislation, be settled by the Norwegian courts, cf.:
– the Dispute Act (LOV-2005-06-17-90)
Consumers also have rights under applicable EU/EEA regulations.
16. Contact details
FjordBites
Email: sale@fjordbites.com
Address: C/O Regus Flesland Airport, PO Box 9, 5868 Blomsterdalen, Norway
Final provision
These terms and conditions constitute a complete and exhaustive regulation of the parties’ rights and obligations in connection with the use of FjordBites’ services and the purchase of goods through the online shop.